Support

Help with Monthmark's symptom records, Health permissions, reminders, care documents, and exports.

For urgent or serious symptoms, contact a qualified medical professional or local emergency service. Monthmark cannot provide medical advice.

Frequently asked questions

Where is my data stored?

App records and imported files stay in Monthmark's local iOS container. The current version has no account, advertising, analytics, or developer-operated cloud sync.

Why is some Health context missing?

Monthmark only reads Health categories you allow and only when data exists for the requested period. Review access in iOS Settings → Privacy & Security → Health.

Does the personal symptom burden score diagnose PMDD or PMS?

No. It is a transparent personal comparison scale based only on recorded days. It has no clinical mild, moderate, or severe cutoffs.

How does exporting work?

You choose the date range and content, generate a fixed snapshot, and then select where to save or send it. Nothing is uploaded by Monthmark automatically.

Contact support

Email fengqve@qq.com with the app version, iOS version, and steps that reproduce the problem. Do not include medical records, screenshots containing sensitive health information, or other private data.

You can also open a public GitHub support issue if you have a GitHub account and the request contains no private information.

望舒支持

帮助解决症状记录、健康权限、提醒、就医资料和导出相关问题。

如果症状紧急或严重，请联系专业医务人员或当地急救服务。望舒不能提供医疗建议。

常见问题

数据保存在哪里？

App 记录和导入文件保存在望舒的 iOS 本地容器中。当前版本没有账号、广告、分析或开发者运营的云同步。

为什么有些健康背景没有显示？

望舒只读取你允许的健康类别，而且相应时间范围内需要存在数据。可以前往 iOS“设置”→“隐私与安全性”→“健康”检查权限。

个人症状负担分数能诊断 PMDD 或 PMS 吗？

不能。它只是基于已记录日的透明个人对照尺子，没有临床轻、中、重分界。

导出是怎样工作的？

由你选择日期范围和内容，生成固定快照，再选择保存或发送位置。望舒不会自动上传。

联系支持

请发送邮件至 fengqve@qq.com，并提供 App 版本、iOS 版本和复现步骤。请勿在邮件中附上病历、含敏感健康信息的截图或其他隐私数据。

如果你有 GitHub 账号，且请求不包含隐私信息，也可以提交公开 GitHub 支持请求。